Customer Service: Answer and direct incoming phone calls Assist new clients completing the iPad applications Make 6-month follow-up phone calls to clients who have items on loan.
Enter relevant information in our database. Process equipment being returned Accept donations and provide donation receipts Translate CAS literature into other languages Keep literature displays well stocked with brochures and fact sheets
Community Outreach: Represent CAS at health fairs Provide CAS literature to libraries, retirement communities, senior centers, hospitals, medical groups, etc.
Warehouse: Clean and repair durable medical equipment Assist clients who are borrowing or returning equipment Assist customer service staff in locating equipment ready to loan Help keep warehouse neat and orderly
Administrative Services: Office filing for Office Manager and Volunteer Coordinator Write and/or proof-read correspondence Send sympathy cards to recently-deceased clients Provide reports requested by staff using Excel spreadsheets
FileMaker Pro Database: Find and merge duplicate client files Correct errors in capitalization, spelling and punctuation Fix other errors (fields with missing data, incorrect addresses and zip codes, etc.)
Other: Organize historical documents Scan historical documents Organize original material in acid-free archival files. Special projects to be determined